Delete your AfriRide Client account

Account-deletion process version: 2026-09-15-account-deletion-v1

You can request account deletion without installing the app.

Request by email

Email support@afriride.com with the subject “Delete my AfriRide Client account” and the phone number or email registered to the account. Do not send your password or an OTP. Support will verify ownership before recording your request.

Request in the app

Open AfriRide Client, go to Settings, choose Delete account, and complete the sign-in verification. Finish or cancel active rides and orders before requesting deletion.

The client account closes when the verified request is accepted. Personal profile cleanup is processed automatically. A temporary service outage can delay cleanup; the request remains recorded for retry.

What is removed and what is retained

We remove or anonymize the account profile, contact details, personal preferences and private profile subcollections, and remove the sign-in identity when it is no longer used by another AfriRide app. A separate Driver or Client account using the same sign-in remains available until you request its deletion too.

Trip, order, payment, settlement and audit records are retained where needed to resolve outstanding balances, disputes, fraud or safety investigations, and legal obligations. Driver verification documents follow the configured retention schedule; documents subject to a legal hold are restricted until the hold is released. These records are not used to reactivate a deleted account.

Retention depends on the record and any unresolved obligation. Contact support@afriride.com for the retention information applicable to your records or for help completing a request.