AfriRide Driver Privacy Policy

Effective 27 August 2026 · Version 2026-08-27

This policy covers taxi, cargo and delivery services provided through the AfriRide Driver app.

1. Information We Collect

Depending on the services you apply for or use, we may collect:

  • Identity and contact information: name, date of birth where required, profile photograph, phone number, email address and government-issued identifiers.
  • Capability and compliance information: the taxi, cargo or delivery services requested; transport mode; driving licence, insurance, vehicle or bicycle information; background-check consent and results; verification documents; document expiry dates; carrying limits, package restrictions and operating radius.
  • Location information: precise device location while you are online or performing a job, and background location where you grant the relevant device permission and it is needed for dispatch, safety, navigation or live tracking.
  • Service activity: offers, acceptances, rejections, pickups, handovers, proof of delivery, cancellations, trips, deliveries, ratings, support interactions and audit records.
  • Financial information: masked payout destination details, earnings, commissions, adjustments, settlements and payment records. Full payment credentials are handled only where operationally necessary.
  • Device and security information: device type, operating system, app version, notification token, network information, authentication events and diagnostic logs.

2. How We Use Your Information

We use your data to:

  • verify identity, transport eligibility and service-specific documents;
  • review, approve, reject, suspend or reinstate individual service capabilities;
  • match eligible drivers with taxi, cargo or delivery work and prevent conflicting active jobs;
  • support navigation, handover verification, safety, fraud prevention and customer tracking;
  • calculate earnings, commissions, adjustments and performance metrics;
  • send operational, compliance and safety communications; and
  • secure, troubleshoot and improve AfriRide services and comply with legal obligations.

3. Precise and Background Location

Location is used only for operational purposes such as:

  • checking eligibility against an operating radius and finding nearby work;
  • providing pickup and drop-off navigation;
  • sharing job progress with the relevant customer, vendor and authorised operations staff; and
  • investigating safety incidents, fraud or disputed service events.

You control device permission through your operating-system settings. Turning location off prevents online matching and active-job tracking, but does not suspend unrelated account capabilities. AfriRide must not use background location before the app explains the purpose and the device grants the required permission.

4. Who Receives Information

We disclose only the information reasonably needed for the service:

  • Customers and vendors: limited driver identity, transport, contact and live job-location information for an assigned trip, cargo job or delivery.
  • Authorised AfriRide reviewers and support staff: application, document, audit and service information needed to review or support your account.
  • Technology and payment providers: hosting, maps, communications, verification, analytics, fraud prevention and settlement data under appropriate safeguards.
  • Authorities or professional advisers: where disclosure is required by law or reasonably necessary to protect rights, safety or platform integrity.

We do not sell your personal data.

5. Review Decisions and Audit Records

Capability and document decisions are made by authorised reviewers using server-controlled eligibility rules. We retain a history of submissions, review actions, reasons and status transitions to support accountability, appeals, fraud prevention and regulatory obligations. Suspending one capability does not automatically suspend the whole driver account.

6. Security

We use access controls, private document storage, authenticated downloads, audit logging and other administrative, technical and organisational safeguards. No system can guarantee absolute security; report suspected unauthorised access promptly.

7. Retention and Deletion

We keep information only for as long as needed for the purposes described above. Retention varies by record type and may continue after account closure where required for tax, payment, insurance, dispute, safety, fraud-prevention, audit or other legal obligations. Expired or replaced documents are restricted from operational use and handled under the applicable retention schedule.

You may request deletion in Settings > Delete account or follow the account deletion instructions without the app. You can also request deletion or restriction by emailing support@afriride.com. We verify ownership before acting. Some records may be retained or de-identified when deletion is not legally or operationally permitted.

8. Your Choices and Rights

  • Review and correct profile or transport information through AfriRide support or available in-app controls.
  • Choose which service capabilities to apply for and remain offline for capabilities you do not wish to use.
  • Withdraw optional consent, including background-location permission, without affecting processing already lawfully completed. Some services cannot operate without required data.
  • Request access, correction, restriction, objection, deletion or review of an eligibility decision where applicable under local law.

9. Children’s Privacy

This app is intended for adults aged 18 or older. We do not knowingly collect driver-onboarding data from applicants below the configured minimum age.

10. Policy Changes

Material updates will receive a new version and effective date. Where required, we will ask you to accept the updated policy before submitting a new capability application or continuing affected processing.

11. Contact

Questions, privacy requests or review concerns can be sent to support@afriride.com.

Read the Driver Terms of Use.