AfriRide Support

We're here to help

Reach the AfriRide team directly using any of the channels below. We typically respond within a few hours during business hours, and within 24 hours otherwise.

Primary email
afriride@gmail.com
Account & technical issues
mikemudimba@outlook.com
Hours
Mon–Sun · 07:00–22:00 CAT

What we can help you with

  • Sign-in and account access issues
  • Driver onboarding and document review
  • Trip, fare or payment disputes
  • Vehicle and profile updates
  • Refunds and lost-item recovery
  • Account deletion requests
  • Safety incidents
  • App bugs and feature feedback

Tips for a faster response

  1. Tell us whether you're a rider or a driver.
  2. Share the email or phone number on your AfriRide account.
  3. For trip issues, include the date, time and pickup/drop-off addresses.
  4. If something looks wrong on screen, attach a screenshot to your message.
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